FAQs

What if I received a Faulty Item?

If you receive a faulty item, just send us a picture of it to hey@foxflirt.com along with your order number. If the item delivered to you would be faulty or if it withers off in the first wash, we'll send you a free reshipment. 

What if my order is not delivered on time?

We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting. We ship the order from our factory within 2-3 days of receiving it. And it takes up to 7-9 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to weather conditions or traffic, hence the delays are caused.

We'd really appreciate it if you wait for your order for a few more days. We'll always be there to assist you and let you know about its status. You'll have the tracking details too to keep a check on the status.

It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you :)

Feel free to contact  hey@foxflirt.com

If you face any issues due to the delivery time. We'll be more than happy to assist you.

 

What if I received the wrong size?

If you've received the wrong size, please check the order you placed with us. We've seen in most cases that the wrong size is selected by our customers when they place the order. In cases like those, please contact support so that we can guide you through the process of exchanges in this case.

If you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment :) Just let us know with a picture of it and we'll be there to get it done for you.

 

What if I ordered by mistake and I'm no longer interested?

The orders can't be canceled after 24 hours of placing them. Because we usually ship them within 48 hours of receiving the order.

 

Will you have more designs, styles, and products often?

Yes, we will be releasing more styles and products weekly! Be sure to follow us on Facebook, Instagram, and Twitter, and enable notifications for sales and new arrivals!

 

Do you ship across India?

Yes, we do ship across India!

Will you notify me when my order is shipped out?

Yes! You will get a confirmation message on Whatsapp after you have placed your order, and another when your order is dispatched.  

 

How can I pay?

We currently accept only online payments.

What happens if I type in the wrong address?

If you provide us with the wrong address and the shipment has not been sent out please email us at hey@foxflirt.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!